Julie Acosta      
                                                                          

Appointments:
Please contact Julie DIRECTLY Via her cell phone or email if you need to cancel, reschedule, or are running behind. (408)648-9449

New Clients must give a full 48 hours notice of cancellation or I will not rebook you.  No exceptions. 

Existing clients, please give a minimum 24-48 hrs notice if you need to cancel or change an appointment or I may charge a cancellation fee at your next appointment. 
I require a full 24 hrs notice for haircuts, a full 48 hours for any chemical service. 

​​​Cancellation Fees​:
If I charge a cancellation fee, it is to my discretion on a case-by-case scenario. If you fail to show up to an appointment without any notification, your credit card will be charged approximately 50% of your estimated appointment fee. This is for all color/chemical services of any kind. If you cancel less than 24 hours in advance, your credit card may be charged approximately 25% of your estimated service fee. I understand things do come up, but please be courteous. I do have a business to maintain. 

Tardiness:
We all have days where we run behind schedule. If for any reason I am running behind, I will call you and notify you no later than 30-60 minutes before your scheduled time.
If you are running late to your appointment I require that you call me and notify me. If you are running more than 10-15 minutes late, there is a possibility that your appointment may need to be rescheduled. This doesn't mean don't show up. Please call to discuss the situation.

Service Guarantee:
It is standard policy for all of my clients that if there is anything you would like modified from your last service, you must notify me within 1 week from your appointment, and be able to come in within 10 working days.  I will be happy to modify your hair at no additional charge if the issue is something that I caused.  However, I am not responsible if you simply changed your mind, or if you take it upon yourself to have your hair modified by another stylist, another salon, or yourself after your original appointment with me.  Once you have made the decision to go elsewhere or do it yourself, you forfeit your right to any refund or service modifications.  
If you "no-show" or cancel less than a full 48 hours in advance, your refund/service modification appointment is forfeit and will not be re-booked as a complimentary appointment.  Please read my cancellation policy.
*Note: With "Color Correction" services, results are NEVER guaranteed, so the service guarantee is forfeit. There may be a number of possible complications with color correction services, and you are accepting these terms when requesting this type of appointment. A service is considered "Color Correction" when the hair is currently an undesirable color not performed by me, or the hair is previously colored/treated and the client desires a dramatic change.

Refunds:
There is no refund given for any service performed. You are paying for my time and expertise. If a refund is given, it is to my discretion on a case-by-case scenario.  You are required to come back into the salon for me to see your hair, before any changes are made yourself or by someone else, to make a proper assessment.

Traveling Fee:
There will be a charge for all onsite service travel outside of the San Jose area. Areas considered within the San Jose area are the city of San Jose, Campbell, Willow Glen, Sunnyvale, Saratoga, Santa Clara, Cupertino, and Los Gatos. All other cities are outside of the San Jose area.  On any holiday weekends I charge $50 per 30 minutes of driving time.

Payment Policy:
I accept all forms of payment, including cash, check, Visa, Mastercard, Discover, American Express, Apple Pay and Droid Pay.

Contract:
A signed contract is required when booking an event.

Parking & Toll Fees: 
Where parking, valet or toll fees may be incurred, the amount will be included with the final bill and due for payment on the day-of-event.

Gratuity: 
20% Gratuity will be included in all on-location contracts, and for specialty services requiring salon early arrival.  Gratuity will be calculated before any discounts and before any additional fees.When appropriate in the salon, please calculate tip prior to any discounts.

On-Site Service Minimum:
I do require a service minimum of $700 for any on-site services. This may include travel fees and gratuity. It does not include parking and toll fees. 


FAQ's 
Q: Do you discount Bridal Trials, or trials for  Special Occasion Hair and Make-Up?
A: I do not offer discounts for trial services. Each service is price fairly and based on time.
Q: How long should it take to get my hair or make-up done for a special occasion?
A: I typically like to book about an hour for each service when I am taking care of a bride, and 30 minutes to an hour for any other bridal party member or special occasion service.
Q: When should I book for wedding hair? 
A: As soon as possible. I book up to a year in advance for some dates.
Q: Are service prices any different, whether cheaper or more expensive for services on-site? 
A: I charge the same price for any service, whether in-salon or on-site. The only difference in pricing is that I include gratuity in all on-location contracts, and sometimes a travel fee.